Best Auto Repair, Needham

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What to Do After a Car Accident

How to Appropriately Respond to a Car Accident

To ensure the safety of yourself and others. If you are involved in an accident, it is important to stay calm and assess the situation. If anyone is injured, call 911 immediately. Even if there are no obvious injuries, it is important to seek medical attention to be checked out for any hidden injuries.

Ensure Safety First:

The immediate priority after an accident is safety. If possible, move your vehicle to a safe location, turn on hazard lights, and check for injuries among yourself, passengers, and others involved. Call 911 for medical assistance if necessary.

Notify Law Enforcement:

Contact law enforcement as soon as possible. It's crucial to report the accident to the police as they will create an official accident report, which can be valuable for insurance claims and legal purposes later on.

Exchange Information:

Exchange contact and insurance information with the other parties involved in the accident. Gather names, phone numbers, license plate numbers, and insurance details. It would be ideal to be polite and cooperative during this process. Also, make sure to get information from any witnesses as well.

Document the Accident:

Take photos and videos of the accident scene, including vehicle damage, license plates, road conditions, and traffic signs. This visual evidence can be essential for insurance claims. Write down details such as where the accident took place, what the weather was like, etc.

Seek Medical Attention:

Even if you don't feel injured immediately, it's advisable to seek medical attention. Some injuries may not show symptoms right away, and a medical evaluation can help in documenting any injuries related to the accident.

Notify Your Insurance Company:

Report the accident to your insurance company as soon as possible. Provide them with all the necessary details, including the other driver's information and the accident report number.

Avoid Placing Fault:

While it's essential to cooperate with the authorities and share information, avoid admitting fault or making accusations towards anyone involved. Fault determination is often handled by the insurance companies and legal processes.

Contact an Attorney:

If the accident involves significant injuries or complex liability issues, consider consulting an attorney experienced in personal injury cases. They can provide guidance on your legal rights and potential claims.

Keep Records:

Maintain detailed records of all accident-related expenses, such as medical bills, repair costs, and any missed workdays due to injuries. This documentation will be crucial for insurance claims and potential lawsuits.

Follow Up with Insurance:

Stay in communication with your insurance company throughout the claims process. Cooperate with their investigations, provide requested documents promptly, and keep track of claim progress.

Additional Notes:

When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.

Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

ASSOCIATIONS

  • ASE Master Technician
  • Car Care Aware

Testimonials

  • I was told by a dealer that there was no way to repair a run flat tire, and that all four tires needed to be replaced (for a 4x car). I was afraid that I was in for the cost of four wheels. Then I came to Catalono, and Shae (I am not sure how to spell his name) was able to fix the tire. Even he was very busy, he took the car and it was ready in less than 10 minutes. No wonder these guys earned my trust over the years that I have been coming there, and I have always been impressed by their work quality.
    , 07/12/2021

  • reviewiconVery Informative and Quick
    I could not have been more pleased with my interaction with Catalano Auto. The owner took it upon himself to list a few different tire options for me after I let him know what I was looking for. The work was done quickly and they even vacuumed the inside of my car without being asked, very cool! I will most certainly be going back there for any other needs that come up.
    , 01/21/2021

  • reviewiconBrake Repair
    Brakes, near Newton, MA
    I was very impressed by all the positive online comments for John and his Catalano Automotive Repair. I thus brought my Toyota to him about a year ago with some concern with the brakes. He did a quick check and said all looked fine - no need to do any replacement. A couple weeks ago, I brought the car to him again for maintenance and others. The whole process was efficient and John was very professional. He even offered the service to drop the car as I couldn't go there to pick it up before the New Year holiday. Definitely will be back again and recommend to others.
    , 01/08/2021

  • reviewicon
    John and his staff are always amazing! We've brought our cars here a few times and every time it's worked out very well. I had an issue once and the larger National chains were telling me I needed several things done and it was going to cost quite a bit. John checked the car out and said I didn't need half the work that they quoted. Honest, knowledgeable, fairly priced and is willing to explain the problem in a way you will understand if you don't happen to be proficient yourself in auto mechanics. No one wants their car in need of a repair but if you do, this is the place to come!


  • reviewicon
    Been a happy customer for years! John is honest, does an excellent job, and is the only reason my 20 year old car lasted as long as it did. I can't recommend him highly enough!


  • reviewicon
    John is a great mechanic. Needed new brakes on my Lexus he did them for considerably less than I was quoted from the Lexus dealership.